Communication

Respectful Communication

Modeling respectful behavior is important for our kids. We expect our staff to maintain respectful and professional communication at all times. In addition, we expect that families maintain respectful communication with all program staff. If issues arise between children, address the concern to your Site Supervisors who will work with all children on site. Do not speak with another child.

Suggestions, Questions & Concerns

In order to address your needs at the most appropriate and effective level, we suggest the following steps.

  1. Before a need arises, it is important that you get to know your site staff. Building a positive relationship helps your child to have a great experience in Kids Club. Our staff will be reaching out to say hello and share information about your child as much as we can while working with the children.
  2. If you have a concern, speak with your Site Supervisor. We recommend calling during non-student contact time or having a short, direct conversation at pick-up or drop-off. Please get to know your site staff!
  3. If concerns persist or discussing the issue with the Site Supervisor proves to be insufficient contact a Kids Club Coordinator at the central office.
  4. Families are welcome to request a conference.
  5. If issues persist, contact the Out-of-School Time Program Manager.
  6. Feedback is always welcome. Formally Kids Club seeks regular feedback in the form of electronic surveys throughout the year. Please take time to respond! The information gathered is used to guide program decisions!

Family Area - Folders & Communication Notebook

Each program has a space dedicated for posting important information (a ‘Parent Board’). Please review this area often for new information. We also use a system of on-site family folders to share information. Please check these folders daily. Additionally, each program will have a ‘family communication notebook’ on the sign in/out table.

Website

The Kids Club website is your first stop for program updates, information, current happenings and calendars.

Email Information

E-mail alerts will also be sent out to our families using all e-mail addresses on your child’s online profile. Emails from our central office and your Site Supervisors will include program registration information, Non-School Day registration materials, site newsletters, emergency closing updates and so on. The subject line will often start with ‘Kids Club’ and will be from a sowashco. org address . Please be sure to read all! If you are not receiving emails, contact your Site Supervisor to verify your address or login to your customer profile online to verify and update your information.

Parent Advisory Council (PAC)

The Kids Club Parent Advisory Council is made up of parent/guardian representatives from each site. The council meets two times per year to support program initiatives. If you would like additional information regarding our advisory council, please contact Heather Wilkin at 651-425-6639 or hwilkin@sowashco.org